Overview
Reviews help you narrow your list, but the right plumber also depends on the job. Emergency work, remodels and water heaters each call for different strengths.
Look for reviews that mention similar jobs and how problems were handled.
The usual process
- Look at recent reviews. Ownership and staff can change, so recent experiences matter most.
- Shortlist two or three businesses. Narrowing the field makes comparing quotes easier.
- Ask for a written estimate. It makes comparing scope and price much simpler.
- Read how businesses respond. Calm, specific replies to complaints are a good sign.
- Read several reviews, not one. Patterns across many reviews tell you more than any single rating.
What affects the outcome
- Licensing varies by state.
- One bad review isn't a verdict. Look at how often the same complaint appears.
- Very short five-star reviews can be weak signals. Detailed reviews that describe the job are more useful.
- Check licensing separately. Reviews don't replace confirming a license or insurance.
- Watch for review bursts. Many reviews posted in a few days can be a warning sign.
- Get more than one quote. Comparing estimates helps you spot outliers.
What to have ready
- Your budget range, if you have one.
- The best way and time to reach you.
- Your address or nearest cross streets so the request reaches someone local.
- Anything that went wrong with a past provider, so we can avoid repeats.
- A short description of the job and where it is on the property.
Warning signs
- Pressure to decide immediately.
- A business that won't give a written estimate.
- No license or insurance where one is required.
- Prices far below every other quote.
- Many short reviews with no details about the job.
What to ask before you commit
- Are you licensed and insured for this work?
- When could you start, and how long will it take?
- Is the estimate written and itemized?
- Can you share references from recent, similar jobs?
- What warranty do you offer?
- How do you handle problems after the job is done?
Common questions
- What makes a good plumber review?
- Details about the job, timeliness and price.
- Should I pick the cheapest quote?
- Not always; compare scope and warranty.
- Is it free to request a recommendation?
- Yes. There's no cost and no obligation to hire anyone.
Related topics
- Finding Landscapers: Choosing landscaping and lawn care.
- Finding a Good Electrician: Choosing an electrician.
- Finding a Good Auto Repair Shop: Choosing a mechanic.
Tell us a little about what you need, and we'll get back to you about finding a good plumber.